Germany
One developer. One Android app. Written, released and supported by the same person who reads your message.
No office, no team layer — a desk, a handful of test phones and a release that goes out when it is actually fixed.
Everything goes into a single Android app instead of a catalogue of half-abandoned ones. Updates and fixes keep coming to the same build you already installed.
A report is tried on a real device with your Android version before anyone decides what to do with it. If it cannot be reproduced, you are told that too.
Builds are checked on physical phones, including older and slower ones, not only on an emulator with infinite memory.
No ticket queue and no outsourced first line. The person who wrote the code reads the message and writes the reply.
Permissions and collected data are kept to what a feature genuinely requires, and what is collected is stated on the store listing.
Four kinds of message arrive here. Say which one yours is and the reply gets faster.
Something in the app is not behaving and you want it sorted out.
A reproducible fault: a crash, a freeze, something that saves wrong.
Something the app should do that it does not do yet.
Press, licensing, distribution or anything commercial about the app.
These are not paid service tiers — they are simply the things you can ask for.
Sent a crash report with my phone model and got a proper answer back — not a template. The next update fixed it.
Asked a question about a setting and the reply explained exactly where it was. Took one message, not five.
My feature idea did not make it in, but I was told why instead of being left waiting. I respect that more.
Aden Nur e.K. is a registered sole trader in Germany — one person, who develops, publishes and supports the app. There is no team behind the inbox.
Your phone model, your Android version, what you did step by step, and what happened instead of what you expected. With those four things a fault can usually be reproduced on the first try.
There is no fixed calendar. Fixes go out once they are verified on a real device, and larger changes when they are finished rather than when a date says so.
Your name and email are used to answer your message and nothing else. They are not sold or passed on for advertising.
Support question, bug report, idea or business matter — same form, same inbox.
Someone will get in touch shortly — by email, from the same person who maintains the app.
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